What we collect
We collect the data you submit when creating an account (name, phone, email), the data generated by your use of the lobby (room entries, bet history, transaction history), and the technical data required to deliver Come (IP address, device type, browser type).
Why we collect it
We use the data to operate the lobby, to verify your identity for KYC and withdrawals, to personalise your experience, to send you service messages, to detect fraud, and to meet our legal obligations. We do not sell your personal data.
Processors
We share data with processors who operate the lobby infrastructure, the payment channels, the KYC verification, the customer-care desk and the email service. Each processor is bound by a data processing agreement that meets the published legal standard.
Retention
We retain account data for the lifetime of the account and for the period required by law after closure. Transaction records are retained for the period required by the relevant anti-money-laundering and tax regulations.
Your rights
You can request access to the personal data we hold about you, request correction, request deletion (subject to the retention rules above), and withdraw consent for optional processing. Send requests through the live support window at /contact/ marked for the privacy desk.
Security
We protect data with industry-standard encryption in transit and at rest, with access controls limited to staff who need the data to perform their role. The full security statement is available on request.